A Fortune 100 Financial Services company in San Francisco is seeking a Strategy Consultant.
Responsible for providing senior level strategic consulting services to client organizations using in-depth knowledge and expertise regarding corporate’s business strategy (enterprise-wide) and emerging trends in the Industry.
Works with executives and senior managers across corporate’s to help define the business strategy and create/execute corresponding business plans and initiatives.
Provides leadership in the identification of strategic business, investment and alliance opportunities; evaluation and approval process of identified opportunities; identification and implementation of technology requirements (systems, architecture and infrastructure) as well as coordination of technical resources; and communication of strategy and related business plans to management.
May direct internal as well as Industry strategic planning activities and represents corporate’s on Industry boards and committees.
Provides guidance to less experienced team members.
Core responsibilities of the role include:
Contribute to the design, planning and execution of primary research studies involving stakeholders, customers and team members.
Read and synthesize secondary research sources, analyze themes and findings, and present clear, actionable insights which establish standards for measuring performance against process requirements.
Identify metrics that could provide data for process management indicators for future improvement opportunities.
Help evangelize insights and recommendations across disciplines and departments.
Help facilitate service design workshops with individuals across lines of business, producing activities and materials, and writing follow-up reports and action plans.
Write, design, and present material to extended project team throughout project lifecycles, including to executive stakeholders
Candidate should have 5+ years as a customer experience consultant in one or more delivery channels (digital, physical, virtual), ideally with 2 years or more as an Omni channel/cross channel service design practitioner.
Experience design practitioner with strong skills across a variety of disciplines: quantitative research, qualitative research, service design as well as visual communication, data visualization, and possibly interaction design and business process analysis.
Require experience working inside a large corporate environment.
On Call Staffing Solutions, Inc. is an Equal Opportunity Employer – Minority/Female/Disability/Veterans. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.