Our client is seeking several Associate Technical Services Technicians to be responsible for the evaluation, repair and/or testing of customer returned products. This includes documenting and managing customer issues and related findings within the complaint management system.
Perform evaluation, testing, and repair of products in accordance with approved service manuals and other ResMed Quality System documentation. Ability to troubleshoot device failure to the sub-assembly level using service manuals and various test equipment (i.e., flow meter, manometer, digital voltage meter, etc.) and provide clearly written recommendations to customers regarding repair of their devices.
Ability to interpret data/information (Usage, settings, compliance) captured on devices for thorough investigation purposes.
Document all technical findings and customer-reported problems in the complaint tracking database, including the resolution recommended.
Adhere to company policies and procedures regarding complaint handling processes, service entitlement verification, and problem escalation.
Provide regular and concise feedback to the Technical Service team related to daily shop status and problem/complaint trends.
Support other members of the Technical Staff on projects or support work.
Associate's degree (A.A.) or equivalent from two-year College or technical school with an emphasis in electronics is preferred. Equivalent combination of education and experience may be considered.
2 years of technical service or manufacturing experience in an electro-mechanical assembly/test environment required; including experience performing hands-on technical repair or electro-mechanical assembly and test.
Familiarity with ISO and FDA standards and practices.
Familiarity with and experience in MRP/ERP systems for labor and inventory management.
Proficiency in Microsoft Office Word, Excel, and PowerPoint.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, schematics, and procedure manuals.
Strong Technical Documentation skills – both verbal and written.
Knowledge of ESD standards.
Hands on experience with common hand tools, jigs/fixturing and basic test equipment typically used in an electro-mechanical manufacturing environment required.
Experience in a collaborative team environment, sharing workload and responsibilities
Ability to demonstrate troubleshooting and problem-solving skills.
On Call Staffing Solutions, Inc. is an Equal Opportunity Employer – Minority/Female/Disability/Veterans