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Job 25664


Location:
Lithia Springs, Georgia

Job Title:
Associate Technical Support Technician

Employment:
Temp To Hire

Description:

Our client is seeking several Associate Technical Services Technicians to be responsible for the evaluation, repair and/or testing of customer returned products. This includes documenting and managing customer issues and related findings within the complaint management system.

Responsibilities:

  • Perform evaluation, testing, and repair of products in accordance with approved service manuals and other Quality System documentation. Ability to troubleshoot device failure to the sub-assembly level using service manuals and various test equipment (i.e., flow meter, manometer, digital voltage meter, etc.) and provide clearly written recommendations to customers regarding repair of their devices. 
  • Ability to interpret data/information (Usage, settings, compliance) captured on devices for thorough investigation purposes.
  • Document all technical findings and customer-reported problems in the complaint tracking database, including the resolution recommended. 
  • Adhere to company policies and procedures regarding complaint handling processes, service entitlement verification, and problem escalation.
  • Provide regular and concise feedback to the Technical Service team related to daily shop status and problem/complaint trends.
  • Support other members of the Technical Staff on projects or support work.

Qualifications:

  • Associate's degree (A.A.) or equivalent from two-year College or technical school with an emphasis in electronics is preferred. Equivalent combination of education and experience may be considered.
  • 2 years of technical service or manufacturing experience in an electro-mechanical assembly/test environment required; including experience performing hands-on technical repair or electro-mechanical assembly and test.
  • Familiarity with ISO and FDA standards and practices.
  • Familiarity with and experience in MRP/ERP systems for labor and inventory management.
  • Proficiency in Microsoft Office.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, schematics, and procedure manuals.
  • Strong Technical Documentation skills – both verbal and written.
  • Knowledge of ESD standards.
  • Hands on experience with common hand tools, jigs/fixturing and basic test equipment typically used in an electro-mechanical manufacturing environment required.

On Call Staffing Solutions, Inc. is an Equal Opportunity Employer – Minority/Female/Disability/Veterans



Minimum Years of Experience:
2

Degree Requirements:
Associate

Pay Rate:
18.00




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