A Fortune 100 Financial Services company in San Francisco is seeking a Strategy Consultant who is an experience design practitioner with strong skills across a variety of disciplines: quantitative research, qualitative research, service design as well as visual communication, data visualization, and possibly interaction design and business process analysis.
Contribute to the design, planning and execution of primary research studies involving stakeholders, customers and team members.
Read and synthesize secondary research sources, analyze themes and findings, and present clear, actionable insights which establish standards for measuring performance against process requirements.
Identify metrics that could provide data for process management indicators for future improvement opportunities.
Help evangelize insights and recommendations across disciplines and departments.
Help facilitate service design workshops with individuals across lines of business, producing activities and materials, and writing follow-up reports and action plans.
Write, design, and present material to extended project team throughout project lifecycles, including to executive stakeholders
Candidate should have 5+ years as a customer experience consultant in one or more delivery channels (digital, physical, virtual), ideally with 2 years or more as an Omni channel/cross channel service design practitioner.
Require experience working inside a large corporate environment.
On Call Staffing Solutions, Inc. is an Equal Opportunity Employer – Minority/Female/Disability/Veterans. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.