Provide Support for Technical Services in training, report generation, maintenance of Calibration records, purchasing of equipment and supplies. Provide assistance to Technicians during diagnosis and repair of company manufactured devices. Review and comment on user documentation, product requirements and functional specifications.
Provide support and training for Associate Technicians and Assemblers, including remote locations
Support for Technical Services on-boarding training for both repair and software areas.
LMS administrator for Technical Services.
Coordinate with cross functional departments to address training topics.
Interface with external and internal customers, to help resolve Technical Services related issues.
Collect and Analyze data and create reports for management utilizing reporting and analysis tools.
Maintain set consumables inventory levels to ensure all activities carried out by Technical Service Technicians.
Manage and Maintain Calibration records of all equipment related to Technical Service Activities.
Manage and document Service Center purchasing of equipment and supplies.
Communication with internal employees and external employees, as well as external vendors to ensure all items received into and sent out of the department are executed promptly.
Help manage and coordinate projects, including CI Projects
A Minimum 2yr Degree in a technical discipline. Bachelor’s degree a plus. or higher in Electronics Education, related education or technical certification programs or equivalent work experience.
A minimum of 3 years of technical and customer service experience in a professional industry, utilizing effective phone and e-mail communication skills. (Must have prior experience with technical repair and/or day to day service center functions)
Familiarity with ISO and FDA standards and practices.
Hands-on experience with the following: All Windows OS, Oracle Systems knowledge/familiarity highly recommended.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, schematics, and procedure manuals.
Strong Technical Documentation skills – both verbal and written.
Knowledgeable of MS Products (Word, Excel, Outlook, PowerPoint, Internet Explorer)
Knowledgeable of ESD standards.
Working knowledge of the use of flow meters, manometers, digital voltage meters, and oscilloscopes
Ability to effectively interact and maintain professionalism with customers at all levels via phone and email.
On Call Staffing Solutions, Inc. is an Equal Opportunity Employer – Minority/Female/Disability/Veterans