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Job 25996


Location:
Phoenix, AZ

Job Title:
(4) Customer Service Specialist (Phoenix, AZ)

Employment:
Temp To Hire

Description:

A medical software company in Lawrenceville seeks a Customer Service Specialist in Phoenix, AZ!

We are currently looking for full-time Resupply Call Specialist working remote in the Phoenix area. The Resupply Call Specialist will make and receive follow-up calls to and from medical equipment patients. All calls are patient follow ups; NO COLD CALLING, the patients are expecting our call. Candidates must have excellent communication skills, proper phone etiquette and have strong computer skills. He/she must be able to convey information to patients in a clear manner and be able to make twenty plus calls per hour. Qualified candidate must be computer literate and able to navigate through our simple software program.  

Responsibilities:

  • Initiates and receives calls to/from patients requiring resupply of sleep therapy products and collects information needed to complete an order
  • Understands the unique requirements of patients and provides appropriate direction
  • Into a daily work list and documents results of calls
  • Completes sales orders with accuracy and speed
  • Self-starter who can troubleshoot challenges on the fly
  • Strong communication skills on the telephone
  • Excellent written communication skills
  • Ability to multi-task in a fast-paced environment
  • Ability to work independently

Basic Qualifications:

  • High school diploma, GED, or equivalent
  • At least 2 years’ of customer service experience
  • Able to make 20-25 calls per hour

Preferred Qualifications:

  • Associates Degree and/or college coursework
  • Bilingual in English and Spanish

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



Minimum Years of Experience:
2




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