A large healthcare organization in San Diego seeks Customer Service I/Collections Representative I. This position is responsible for administering the Collection Philosophy for all self pay accounts. The Customer Service Specialist I will identify accounts with a self pay balance after insurance has paid and those without insurance and will collect on those accounts. The incumbent will assist the families with financial assistance applications, and to establish payment plans in accordance with hospital policy and monitor the payment plans for compliance. The Customer Service Specialist I will receive incoming telephone calls and assist families with information pertaining to their accounts, understanding statements, and previous insurance payments. Incumbent will check Medi-Cal eligibility, apply share of costs, and update accounts with insurance information. The Customer Service Specialists will receive patient complaints in regards to billing and take appropriate action, based upon policy and procedures.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.