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Job 26118


Job Title:
Billing Analyst

Temp (< 30 Days)


A large publicly traded company and one of San Diego’s premier employers is looking to hire a Billing Analyst to work with a portfolio of customer billing accounts to provide analysis on exceptions and other complex irregularities.

  • Ensure timely and accurate customer billing
  • Position reviews, analyzes and ensures the integrity of interval energy consumption data
  • Perform analysis on complex billing exceptions for Net Energy Metering and Interval Data customers
  • Handle escalated billing scenarios that require extensive analysis and coordination with other departments throughout the company
  • Include associates in process to help them understand how to resolve similar issues
  • Is able to work register read bill exceptions and acts as a Billing Subject Matter Expert
  • Perform complex analysis in support of bill corrections regarding issues such as rate applicability, metering, and billing changes
  • Investigate, correct, and resolve billing discrepancies for Interval Data and Net Energy Metering (NEM) customers
  • Analyze accounts to ensure that billing components are accurate and in compliance with CPUC rules
  • Lead rebill projects as assigned by Supervisor
  • Communicate with internal and external customers regarding billing complaints, service changes and meter investigations, high use, and other customer billing inquiries
  • Assist other billing employees resolving complex billing situations
  • Act as point of contact for Billing and is able to explain complex billing scenarios in terms the customer can understand
  • Respond to internal inquiries and work with key departments to seek resolution for account specific activities; Departments include the Customer Contact Center, Commercial and Industrial Services, and Smart Meter Data Operations
  • External communications may include Energy Service Providers, Property Management Companies and Landlords, as well as residential and commercial customers
  • Monitor reports and perform ongoing account maintenance
  • Review account records to identify, investigate, and resolve issues
  • Works with other departments to resolve issues related to the billing of participating customer accounts
  • Keep lead/supervisory personnel informed of problems and issues in a timely manner
  • Perform other duties as assigned
  • Good time management skills, attention to detail and a customer first focus
  • Perform a variety of duties related to the billing and maintenance of customer accounts



Basic Qualifications:

  • At least 2 years of increasingly responsible experience in Billing Operations or relevant work experience
  • Candidate must have working knowledge of applicable state and federal regulations and related billing policies and procedures
  • Must possess strong oral and written communication skills


Preferred Qualifications:

  • 3+ years of increasingly responsible experience in Billing Operations or relevant work experience
  • Knowledge of business practices, accounting techniques and computer systems normally acquired through college level courses
  • Bachelor’s degree in business administration, finance, accounting or related field
  • Experience in negotiations and conflict resolution



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran


Minimum Years of Experience:

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