A large publicly traded company and on of San Diego’s premier employers is looking to hire a Help Desk Specialist who will provide tier one field systems help desk support to ensure end-user issues are managed to resolution.
Help Desk Specialist
Provides tier one field systems help desk support to ensure end-user issues are managed to resolution. This includes receiving calls for assistance, systems and general maintenance, troubleshooting hardware/software and connectivity issues, logging calls and taking appropriate action to ensure a satisfactory response with acceptable time frames. Maintains computer hardware inventory. Performs systems imaging and other software installations. Processes warranty repairs with external vendors when applicable. Performs other duties as assigned.
Demonstrates working knowledge of network and wireless technologies, hardware and software application support, systems installation and imaging, problem diagnosis/resolution and troubleshooting.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.