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Job 26479

Escondido, CA

Job Title:
Operations Coordinator

Long Term Temp (> 30 Days)



Operations Coordinator
We are looking for a competent Operations Coordinator to undertake a variety of administrative and project tasks. This person will help in planning and organizing systems and procedures in order for the department to carry out important operational duties. Creates and revises systems and procedures by analyzing operating practices and implementing changes. Supports program monitoring and tracking. Supports management team in daily resource scheduling and workflow management. Provides information by answering questions and requests from contractors and/or customers. Initiates external communications for potentially late tickets, resolves issues (if any), and documents contact made. Maintains records, aggregates data, performs data analysis, and creates reports/updates for management team. Helps build positive relationships within the team and external parties/agencies Supports growth and development of the department and the QC program.

  • Candidate must be able to communicate clearly to other employees, as well as negotiate with contractors/clients.
  • Candidate must to analyze complex data, and be able to identify mistakes and inefficiencies.
  • Candidate must be able to think quickly, often solving problems as they arise.
  • Must be able to work effectively both independently and as part of a team.
    Candidate will need to prioritize, multi-task, keep track of time, and keep tabs on multiple projects and tasks.

Basic Qualifications:

  • High School diploma or GED
  • A minimum of 2 years of experience in customer service or a high volume call center environment
  • A minimum of 1 year of experience working with data in excel

Preferred Qualifications:

  • Advanced Excel skills including macros and pivot tables.
  • Excellent verbal and written communication skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Pay Rate:

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