A large publicly traded company and one of Los Angeles’ premier employers is looking to hire a Technical Support Specialist to provide testing, distribution, research and management support for Customer Service Field technician’s iPhone applications. This role will provide hands-on repair and maintenance support of iPhone devices and provide project related support as needed.
Duties and Responsibilities:
Independently manage small-scale department projects.
Provide analysis and recommendations on emerging and prevalent technologies.
Analyze routine issues, problems, data within the department and recommend potential solutions.
Provide guidance and support in the development, implementation, and maintenance of departmental procedures.
Provide support to large-scale projects as needed.
Perform other duties as assigned (no more than 5% of duties).
Requires strong planning and organizational skills.
Must possess strong interpersonal skills and the ability to interact independently with all levels of management and non-management.
Proficient in data collection, with statistical, analytical and written skills.
High School diploma or GED
A valid California Driver’s license
A minimum of 2 years of experience in customer support, technical support or help desk support.
Strong computer skills and thorough knowledge of Microsoft Office applications, including Access.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.