A Credit Union Company in Anaheim seeks a Loan Processing Supervisor to join their on a Direct Hire basis.
The Mortgage Loan Processing Supervisor reports to the Mortgage Loan Processing Manager and is responsible for engaging a high performing, talented, and diverse workforce to enable functional group efficiencies, service excellence, credit effectiveness, and a positive Member experience. The position is expected to lead and inspire the Processing Team who are engaged in processing and evaluating, mortgage loan applications according to business standards.
Effectively manage risk in accordance with Credit Union credit and risk tolerance guidelines. Develop and strengthen relationships within all channels. Define and implement plans to achieve production and service goals. Must maintain an exemplary Member service oriented attitude with the ability to work effectively in a Team environment. Must maintain a professional demeanor and decorum while addressing and resolving unanticipated emergent situations.
ESSENTIAL POSITION FUNCTIONS:
Responsible for the efficient management of daily workflow for the assigned pipeline to ensure tasks are being completed, daily volume is completed, balancing work load (load leveling) when necessary.
Collaborate with other Managers and Supervisors to ensure common goals are reached and conflicts resolved collectively and expeditiously.
Provide clear and prompt communication on credit related policies and procedures, requirements and performance expectations thru routine group and/or individual meetings with staff.
Provide a second, more senior level review, for staff processors. Perform random file reviews to ensure loans are being processed within guidelines.
Interact daily with the Managers, Supervisors, and Mortgage Loan Officers (MLOs) to provide support in answering questions, resolving problems, and assisting as needed in qualifying loans.
Interact daily with Managers, Supervisors, and Mortgage Loan Officers (MLOs) and staff of partner credit unions to provide support in answering questions, resolving problems, and assisting as needed in qualifying loans.
Be the Subject Matter Expert (SME) for all departmental procedures, functions, and credit issues.
Monitor all departmental processes, procedures, and output to guarantee exceptional member service within the company and for all partner credit unions (CMI/CMD).
Process confidential employee loans and high profile rush loans.
Maintain loan quality assurance/quality control.
Collaborate in the management of third-party vendors.
Act as a backup and/or otherwise assist the Mortgage Loan Processing Manager.
Supervise staff to ensure Member service levels and goals are met.
Actively participate in recruiting, interviewing, and hiring of staff.
Ensures that critical dates are met on all loans, anticipate issues before they become problems and take proactive action quickly and when needed. Own the problem and resolve it.
Actively assist staff with timely problem resolutions to ensure all demands with regard to rate lock expirations, purchase contract contingencies and closing dates are met.
Responsible for the direct oversight of mortgage loan processing staff’s performance and adherence to all applicable rules and regulations governing the mortgage loan process, including investor guidelines. Provides mentoring, coaching and counseling as appropriate to develop staff. May assist with progressive disciplining of staff up to and including termination.
Supports administration of the real estate budget and ensures expense control in all areas including salaries and overtime.
May participate on project teams at the department/organization level.
Develops, recommends, and implements changes to improve Member service levels, production methods, system performance, and quality of product to meet changing demands and performance metrics.
Maintains a dynamic and cooperative relationship with other Managers and Supervisors to develop and maintain smooth operational transitions.
Consistently demonstrates an exceptional service philosophy in all interactions with Members, prospective Members, and all third-party relationships (credit unions, realtors, title companies, property appraisers, etc.).
Ensures that the physical environment is maintained according to company’s standards and that staff appearance reflects the desired level of professionalism.
Performs other related duties as assigned or requested.
At least 5 years of experience in the mortgage loan industry.
High School diploma
2-3 years of supervisory experience
B.A/B.S. degree in related field
Experience using Mortgage Cadence, Symitar or Encompass.
Prior experience with and in mortgage underwriting
Strong communication skills
Strong analytical skills in calculating mortgage ratios.
Notary Public in and for the State of California desirable.
In-depth knowledge of ATM/QM and CFPB requirements as well as other state and federal regulations related to the mortgage loan process.
Strong knowledge of FNMA/FHLMC, FHA, and VA guidelines and procedures.
Proficient with Desktop Underwriter
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.