A dynamic financial services company in Los Angeles seeks a self-starter and detail-oriented Collections Specialist to join their team on a DIRECT HIRE basis.
NOTE: Also open to candidates in Richardson, TX
Locate delinquent customer accounts through various means, e.g. skip-tracing, phone contact, written correspondence, and make arrangements for payment.
Communicate information, as requested customers, the sales/marketing department and other stakeholders
Ensure the organization’s collection strategies are carried out in an effective manner that results in quality service and the most profitable and efficient collection or validation of information, thus improving future performance of company’s portfolio.
Prepare all collection correspondence including default letters as defined by department procedures.
Recommend work out arrangements on delinquent accounts as defined by department procedures.
Gather initial information for the Credit Department to make an informed decision regarding Lease Transfers, Modifications or Extensions on past due accounts.
Assist with Customer Service issues as they relate to the collection of the account.
Partner with management to develop customer service and professional skills.
Notify management of any recognized potential risks.
Follow up with staff as needed regarding disputed Personal Property Tax and other fees.
Assist accounting as needed with cash application identification.
Prepare monthly delinquency and status reports.
Complete other Collection related functions as directed by the Collections Supervisor.
Participate in performance management as accountability is achieved through regular one-on-ones and objective goal setting that measures quantity and quality with set time-lines for completion.
At least 2 years of Collections experience
Commercial Collections preferred
Bilingual with Spanish
Strong work ethic
Positive, energetic attitude
Ability to work effectively in a team environment
Excellent organizational and multitasking skills
Excellent attention to detail
Proficient with technology
It is the policy and practice of On Call Staffing Solutions, Inc. to consider all applicants for employment on the basis of their qualifications, and without regard to unlawful considerations of race, color, national origin, sex/gender, sexual orientation, gender identity or expression, age, religion, disability, protected medical condition, genetic information, pregnancy, marital or domestic partnership status, military or veteran status, or any other legally protected basis.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources, 858-752-6200, email@example.com.
Reasonable accommodations in all aspects of employment, including the application process, are available upon request of a qualified applicant or employee with a disability. Certain job assignment offers are contingent upon successfully passing a physical examination, which may include drug and alcohol testing, if required by the client company.